Just Fill And Go
At Marty Shoa Plumbing, customer satisfaction is our top priority. We strive to provide high-quality plumbing services with transparency and professionalism. Our refund policy is designed to ensure fair handling of service concerns while maintaining a clear process.
If you are not satisfied with the quality of our work, please contact us within 7 days of service completion. We will review your concerns and offer appropriate solutions, which may include:
Re-inspection and correction of the issue (if applicable)
A partial refund, depending on the nature of the problem and service provided
A full refund in rare cases where service was not performed or completed as agreed
Refunds are issued under the following conditions:
The issue is reported within 7 days of service
The customer provides clear documentation (photos, service invoice, etc.)
The issue is directly related to the work completed by Marty Shoa Plumbing
The work has not been altered or tampered with after completion
Refunds will not be issued in the following situations:
Services performed correctly, but expectations were not met due to miscommunication
Issues caused by pre-existing plumbing problems not disclosed at the time of service
Delays or issues due to customer unavailability or access restrictions
Materials and parts purchased for the job (unless unused and returnable)
Approved refunds will be processed within 7–10 business days via the original method of payment. We will notify you once your refund has been initiated.
